Frequently Asked About Legal Terms
We collect your full name, date of birth, contact email, phone number and payment details to create and verify your account. When you deposit via DANA, OVO, GoPay or QRIS, we also receive and store transaction confirmation numbers for reconciliation and dispute handling.
Once you request account closure, we anonymise your personal details within 30 days. Transaction records and anonymised activity logs are retained to comply with Indonesia payment and anti-fraud regulations, typically for three years.
Log into your account and navigate to Settings > Security > Privacy Centre. There you can view all stored data, request a full export, or submit a deletion request. Our compliance team confirms and processes all requests within five business days.
Yes. Every withdrawal is reviewed to confirm your registered destination account (bank transfer, DANA, OVO, GoPay or QRIS) matches your verified identity. Approved withdrawals clear within two business days of verification completion.
We share payment details only with our licensed payment processors to complete transactions. We do not sell or share your personal information for marketing. Your data is shared with authorities only when required by Indonesian law or court order.
Your login and payment sessions are encrypted end-to-end across all devices. We monitor unusual login attempts and send you email alerts if your account is accessed from a new location. You can enable two-factor authentication in your security settings.
Contact our support team immediately through live chat or email. We investigate unauthorised transactions within 48 hours. If fraud is confirmed, we freeze the disputed amount and work with your payment provider to issue a refund according to their policy.
